Business Terms of Service

Provider identity

The NoFlyer service is provided as part of the NoFlyer project, a French simplified joint-stock company (SAS) currently being incorporated and registered. The legal identifiers (SIREN, SIRET, RCS, VAT number) and the registered office will be published once the incorporation is finalised. Publication director and project lead: Thibaut Dabonneville. Contact: hello@noflyer.fr.

Purpose of the Service

NoFlyer provides short-term rental professionals with a tool to create and manage public information pages for their properties, accessible by link or QR code, including a conversational assistant limited to the property public context.

Business customers only

The Service is reserved for business customers — in particular concierge services, property managers, short-term rental operators and owners acting in a professional capacity. It is not offered to consumers in this launch version and is not intended for minors.

The Client declares that it acts within its professional activity, has the capacity and authority to subscribe, and does not contract as a consumer.

Contract documents and order of priority

The contractual relationship is governed by these Terms and, where applicable, by the commercial offer accepted by the Client. In case of contradiction, the specific commercial offer accepted prevails over these Terms for the point concerned, within the limits allowed by law.

Acceptance of the Terms

Subscription to a paid plan is subject to acceptance of these Terms. The Client acknowledges having read them before subscribing.

Account creation and security

The Client is responsible for the accuracy of its account information and for keeping its credentials confidential. It undertakes to report any unauthorised use of its account without delay.

Invitations and authorised users

Where the Service allows users to be invited, the Client is responsible for the access it grants and for how it is used. It warrants that its authorised users comply with these Terms.

Accuracy of information

The Client warrants the accuracy and updating of the information it enters, in particular information intended for guests. It is responsible for checking critical information before publication.

Content published by the Client

The Client chooses and enters its content. It is solely responsible for its accuracy, legality, updating and for holding the necessary rights. NoFlyer provides the technical tool and may remove or suspend manifestly unlawful or dangerous content. NoFlyer does not become responsible for the content merely by hosting it technically.

Rights over media and content

The Client keeps its rights over the content and media it publishes. It grants NoFlyer the technical rights strictly necessary to host, display and operate the Service, for the term of the contract. It warrants that it holds the required rights over that content.

Prohibited uses

The following are prohibited in particular: publishing unlawful content, infringing third-party rights, attempting to circumvent security measures, and using the Service for fraudulent purposes or diverting it from its intended purpose.

Public pages and QR codes

Public property pages are accessible by link or QR code. The Client is responsible for distributing those links and QR codes and for the information it chooses to make accessible through them.

AI assistant

The AI assistant provides automated answers based on the guest's message and the available public context. These answers may be inaccurate, incomplete or out of date; they are informative and do not replace a confirmation from the host where the information is important. The Client remains responsible for the quality and updating of the published context. No absolute guarantee is given as to the assistant's answers.

14-day free trial

When enabled, the Service may be tested through a 14-day free trial. No bank card is required to start the trial. At the end of the trial, no payment is automatically charged: there is no automatic conversion to a paid subscription. Subscribing to a paid plan results from a deliberate action by the Client.

Subscription

Subscription to a paid plan is made through the dedicated flow. It is subject to acceptance of these Terms and, where applicable, of the applicable commercial offer.

Applicable prices

The applicable prices, features and limits are those presented to the Client at the time of subscription or in the accepted commercial offer.

Prices excluding tax and taxes

Amounts are stated excluding tax, to which applicable taxes are added.

Billing and payment

The subscription is billed in advance. The applicable billing frequency is the one presented to and accepted by the Client at the time of subscription. Payment is processed by the payment provider Stripe, using the payment methods offered at subscription through Stripe; NoFlyer does not store card numbers. Invoices are issued via Stripe and made available to the Client.

The subscription renews automatically at each term, unless the Client cancels before the renewal date. Amounts due are payable on the date shown at subscription or on the invoice. No discount is granted for early payment, unless otherwise agreed in specific written terms.

Payment failure

If a charge fails or an amount is not paid when due, the Client is invited to bring its account up to date. NoFlyer may restrict or suspend access to all or part of the features and public pages, and may terminate the subscription if the situation is not resolved within a reasonable time. Amounts already due remain payable. The Client's data is retained in accordance with this documentation and the privacy policy.

Late-payment penalties

Any amount unpaid when due bears late-payment penalties by operation of law, without any prior formal notice being required. Penalties run from the day after the due date shown on the invoice.

The penalty rate equals the rate applied by the European Central Bank to its most recent refinancing operation, increased by ten percentage points, in accordance with article L.441-10 of the French Commercial Code.

In accordance with articles L.441-10 and D.441-5 of the French Commercial Code, a fixed recovery-cost indemnity of €40 is also due by operation of law. Where the recovery costs actually incurred exceed that amount, additional compensation may be claimed on supporting evidence.

Cancellation

The Client may cancel its subscription via the Stripe management portal, where available for its account, or by request to support. Cancellation ends the renewal of the subscription.

Effect of cancellation

Cancellation takes effect at the end of the period already paid for. No automatic refund is provided, except where required by law, in the event of an error attributable to NoFlyer, or as an explicit goodwill gesture.

Fate of the data

At the end of the contractual relationship, the Client's data is handled in accordance with the privacy policy and the retention periods and criteria set out therein.

Support

Support can be reached at support@noflyer.fr. No service level (SLA) or guaranteed response time is promised in this launch version, unless otherwise stated in a specific commercial offer.

Maintenance and availability

NoFlyer is bound by a reasonable best-efforts obligation as to the availability of the Service. The Service may be interrupted, in particular for maintenance, security or in the event of force majeure. No absolute or permanent availability is guaranteed.

Security

NoFlyer implements reasonable technical and organisational measures to protect the Service and the data. The Client contributes to security by keeping its credentials confidential and reporting any incident.

NoFlyer intellectual property

The NoFlyer brand, the interface, the software and the elements specific to the Service remain the property of the publisher of the NoFlyer project or its partners. No intellectual property right in the Service is assigned to the Client, who only benefits from a personal, non-exclusive, non-transferable right of use for the term of the contract.

Confidentiality

Each party undertakes to keep confidential the non-public information exchanged under the contract. The processing of personal data is described in the privacy policy.

Liability

NoFlyer is liable only for direct, foreseeable and proven damage resulting from a breach of its obligations. Indirect damage — such as loss of business, loss of revenue, loss of data or reputational harm — is excluded within the limits allowed by law. None of these limitations applies in the event of wilful misconduct, gross negligence, bodily harm, or where a mandatory contrary rule prohibits it.

Force majeure

Neither party can be held liable for a failure resulting from an event of force majeure within the meaning of French law and applicable case law.

Term and changes to the Terms

These Terms apply for the duration of use of the Service. NoFlyer may amend them, in particular to reflect legal or service changes. The applicable version is the one in force at the time of the relevant subscription or use.

Governing law

These Terms are governed by French law.

Competent jurisdiction

The parties will seek an amicable solution before any litigation. Failing that, and where such attribution is legally valid between professionals, the competent courts of Montpellier (France) shall have sole jurisdiction, subject to applicable mandatory rules.

Contacts

• Contractual and general contact: hello@noflyer.fr
• Support: support@noflyer.fr
• Data protection: dpo@noflyer.fr